Shipping Information
Everything you need to know about our shipping policies and delivery options
Shipping Methods & Delivery Times
We offer multiple shipping options to ensure your Cough Syrup Hoodie arrives when you need it. All orders are processed within 1-2 business days before shipping.
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | $6.99 |
| Express Shipping | 3-4 business days | $12.99 |
| Priority Shipping | 1-2 business days | $19.99 |
| Overnight Shipping | Next business day | $29.99 |
Processing Time
All orders are carefully processed and prepared in our Los Angeles facility:
- Regular Orders: 1-2 business days processing time
- Custom/Personalized Items: 3-5 business days processing time
- Pre-Order Items: Ships according to the specified release date
- Weekend Orders: Orders placed on weekends are processed the following Monday
Shipping Locations
Domestic Shipping (United States)
We ship to all 50 states, including:
- All residential and business addresses
- P.O. Boxes (Standard shipping only)
- Military APO/FPO addresses
- Alaska and Hawaii (additional 1-2 days for delivery)
International Shipping
We currently offer international shipping to select countries:
- Canada: 7-14 business days ($15.99)
- United Kingdom: 10-15 business days ($19.99)
- Australia: 12-18 business days ($22.99)
- European Union: 10-16 business days ($19.99)
Order Tracking
Stay updated on your order status with our comprehensive tracking system:
- Order Confirmation: Immediate email confirmation upon order placement
- Processing Notification: Email when your order enters production
- Shipping Confirmation: Tracking number provided when your order ships
- Delivery Confirmation: Notification when your package is delivered
You can track your order anytime by:
- Clicking the tracking link in your shipping confirmation email
- Visiting our website and entering your order number
- Contacting our customer service team at [email protected]
Shipping Restrictions & Special Circumstances
Address Requirements
- Please ensure your shipping address is complete and accurate
- We cannot ship to incomplete or invalid addresses
- Address changes must be requested within 2 hours of order placement
Weather and Holiday Delays
Delivery times may be extended during:
- Severe weather conditions
- Peak holiday seasons (Black Friday through New Year)
- Natural disasters or emergency situations
- Carrier service disruptions
Undeliverable Packages
If your package is returned to us as undeliverable:
- We'll contact you within 2 business days
- You can provide a corrected address for reshipment
- Additional shipping charges may apply for reshipment
- Packages not claimed within 30 days will be processed as returns
Lost or Damaged Packages
While rare, we understand that shipping issues can occur:
Lost Packages
- If tracking shows no delivery after the estimated delivery date, contact us immediately
- We'll initiate a carrier investigation
- Replacement orders are typically processed within 2-3 business days
Damaged Packages
- Inspect your package upon delivery
- Take photos of any external damage before opening
- Contact us within 48 hours with photos of damaged items
- We'll arrange for immediate replacement or refund
Contact Information
Have questions about your shipment or need assistance?
Customer Service Team:
Email: [email protected]
Hours: Monday - Friday, 9:00 AM - 6:00 PM EST
Shipping Address:
Cough Syrup Hoodie
1842 Melrose Avenue
Los Angeles, CA 90029
United States