Privacy Policy

At Cough Syrup Hoodie ("we," "us," or "our"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website coughsyruphoodie.com and make purchases from us.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you:

• Create an Account: Name, email address, password, and phone number
• Make a Purchase: Billing and shipping addresses, payment information, order history
• Contact Us: Name, email address, phone number, and message content
• Subscribe to Newsletter: Email address and preferences

1.2 Automatically Collected Information

• IP address and location data
• Browser type and version
• Device information and operating system
• Website usage data and analytics
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

• Order Processing: To process and fulfill your orders, including payment processing and shipping
• Customer Service: To respond to your inquiries, provide support, and resolve issues
• Account Management: To create and manage your account, order history, and preferences
• Marketing Communications: To send you promotional emails, newsletters, and special offers (with your consent)
• Website Improvement: To analyze website usage and improve our services
• Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We work with trusted third-party service providers to help us operate our business, including:

• Payment processors (Stripe, PayPal, etc.)
• Shipping and logistics partners
• Email marketing services
• Website hosting and analytics services
• Customer service platforms

3.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government investigations or regulatory requests
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL encryption for data transmission
• Secure payment processing systems
• Regular security audits and updates
• Limited access to personal information on a need-to-know basis
• Employee training on data protection practices

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Types of cookies we use include:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand website usage and improve performance
• Marketing Cookies: Used for targeted advertising and personalization
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings, though some website features may not function properly if cookies are disabled.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time
• Restrict Processing: Request limitation of how we use your information

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this privacy policy
• Comply with legal obligations and resolve disputes
• Maintain accurate business and financial records
• Provide customer service and support

Generally, we retain customer account information for 7 years after the last purchase or account activity, unless a longer retention period is required by law.

8. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our website after changes become effective constitutes acceptance of the revised Privacy Policy.